Pros
A few nice coworkers that really care and help. Not many though.
Cons
American has a horrible training program. It's rushed and doesn't prepare you for real work there. The customers are rude and think they are entitled to everything. Other company departments meant to help you are nasty and patronizing. You're basically on your own for everything. The pay is very very low. Fast food workers get paid more. Flight benefits sound good but you will never have time to travel. You must work mandatory overtime everyday, whether you are forced to pick it, or they force it upon you. Your schedule is assigned to you after like 500-600 people pick the best ones. Seniority is everything and most people working there have been there for 30+ years. Which means you are nothing to the company. That's why they hire like 700 people to do your same job in the same city. They provide nothing to work at home except for a cheap headset. No computer, monitors, or anything. They don't use modern technology and everything is antiquated. It's a giant lie, do not fall for it. There are better paying jobs out there where you don't have to deal with horrible micromanagement and a terrible attendance policy. Run away.