Customer service agent - Anonymous employee American Airlines Employee Review

5.0
Apr 14, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

American Airlines is now the biggest airline in the world which is so exciting in itself. You get travel perks and health care being part time which is amazing!

Cons

A downside to AA would have to be that it's a union which I personally do not prefer. I wish they were as up to date with all the latest technology like another airline but they are making all positive and new changes! We are going for great :)

Explore other reviews about American Airlines

5.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Mgmt is supportive. Co-workers are great. Benefits great.

Cons

Pay could be higher for the hours

4.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

People, 401k match, flight benefits

Cons

Low Pay for Tech, flight benefits for standby are now harder to use. Lots of offshoring. Company does not seem to know where to go. Lowest of the totem pole for airlines.

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