Pros
- Travel perks are good, however are becoming more limited and hard to stand by on flights; due to, the company's merger with U.S. Airways, as well as increased number of retired employees. - The opportunity to work from home. - Trading of hours. - Airline's Fleet, Agents and Flight Attendants 'mostly' consist of a wonderful group of people.
Cons
- Their pension plan is a joke. - The pay scale is also a joke. - Management sucks (The Big Wigs in Dallas/Forth Worth). - The benefits extremely sucks. - Sick time time is available, however if used is penalized; hence you get an 'excused' occurrence no matter what the issue was. - Very stressful job. Management want reps to have wonderful stats every month, which can be impossible to maintain, especially when the call volume is extremely high. - The company treats employees as numbers, rather than human beings. - No balance with social, work, and personal life.