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      American Airlines

      Engaged Employer

      American Airlines reviews

      Good Company/ Poor Management - Customer Service Manager American Airlines Employee Review

      2.0
      Jul 7, 2015
      Customer service manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The best part about working here are the flight benefits. If you are willing to move around, you can move up fairly quickly in the company.

      Cons

      Local Management is very inconsistent. You constantly find yourself defending your actions because the management team always points the finger.

      Explore other reviews about American Airlines

      5.0
      Jun 20, 2026
      Ticket agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Mgmt is supportive. Co-workers are great. Benefits great.

      Cons

      Pay could be higher for the hours

      4.0
      Jul 6, 2026
      Senior engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      People, 401k match, flight benefits

      Cons

      Low Pay for Tech, flight benefits for standby are now harder to use. Lots of offshoring. Company does not seem to know where to go. Lowest of the totem pole for airlines.

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