Awful management/leadership but wonderful coworkers - Flight Attendant American Airlines Employee Review

3.0
Mar 12, 2025
Recommend
CEO approval
Business Outlook

Pros

The crews you work with are great (for the most part). Even if you work with someone you don’t like, the chances of seeing them again are slim. The pay is good and the flight benefits allow you to travel (on standby) so accessibly.

Cons

The workplace culture is awful and management makes it clear that they don’t care. They say they are “here for you” but in reality AA has become more focused on punitive disciplinary actions rather than being there for its employees (at least within the FA workgroup). A passenger was seconds away from dying on one of my flights (a very stressful and emotionally exhausting situation) and I didn’t hear one word from management, but after the trip when we were going home, management saw one of the crew members wearing 3 bracelets instead of 2 and issued a performant point - giving no acknowledgment to the life we just saved. that’s just one issue exemplifying how little management cares about our wellbeing (despite them constantly saying they are there for us). I believe this is a result of our VP Byrnes poor leadership.

Explore other reviews about American Airlines

5.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Mgmt is supportive. Co-workers are great. Benefits great.

Cons

Pay could be higher for the hours

4.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

People, 401k match, flight benefits

Cons

Low Pay for Tech, flight benefits for standby are now harder to use. Lots of offshoring. Company does not seem to know where to go. Lowest of the totem pole for airlines.

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