Unattainable goals. Mathematically, call in/out requirements on a daily basis can not be met within the allotted 8hr time frame. Digital baby sitter (Calabrio) best suited for a unionized workforce performing mindless redundant tasks (think sorting mail) that watches your actions and reports them to Work Force Management that will instantly alert superiors that you are "out of compliance." An example is taking an unscheduled bathroom break or remaining on a call into the time frame that you are scheduled to be on a break/lunch. The requirement to work off of the clock. You MUST log into your queues at your scheduled worktime to the 1,0000th of a second, but the process to do this takes at least 5 minutes for someone that is "seasoned" or knows the process to the second. 8 password protected interfaces, three requiring two step authentication via text to your personal cell phone. (no compensation) Stringent isp. performance requirements that your employment hinges on, but no compensation there either. Nepotism runs rampant in management, from the very top (TT) down.
