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American Auto Shield

Engaged Employer

fair but deceptive - Auto Claims Adjuster American Auto Shield Employee Review

3.0
Mar 15, 2023
Recommend
CEO approval
Business Outlook

Pros

great pay and benefits and decent hours. got to work from home.

Cons

incredibly over worked. Much more work assigned than i bargained for. Tons of interruptions. Was told i would get 4-5 new jobs a day, but i got 8-10. When i was working on 40 claims at once, i begged to be taken out of the new claims queue so i could catch up. was told to bring it up again when i got to 60. i left with 72 claims waiting for resolution with no time for any of them. They laid off me and 35 other in a sperate department from mine. that department was constantly offering VTO. But my department was swamped. Several of the guys in my training class quit before graduating from training, saying ' this job was not what i was told it would be" when they went thru recruiting.

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American Auto Shield Response
3y
Thank you for taking the time to leave this review. We work hard to ensure our employees are provided a comprehensive benefits packages and competitive pay. We are sorry to hear that we did not meet the mark on your experience expectations. The experiences of our employees and clients is our top priority. We appreciate your feedback and will share it with upper management. Thank you, again, for your review and we wish you well in your future endeavors.

Explore other reviews about American Auto Shield

5.0
May 2, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great place to work with company culture.

Cons

The CEO at the time needed to be more engaged and transparent

2.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Good people at the entry and mid-level

Cons

upper management is out of touch and only looks at the bottom line for Car Shield

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