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      American Auto Shield

      Engaged Employer

      American Auto Shield reviews

      Home Claims suck. - Customer Service Representative American Auto Shield Employee Review

      1.0
      Aug 26, 2023
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home is a plus

      Cons

      Leadership has no accountability at all. There are maybe 5 people who do a great job and keeps things fun. Otherwise it's full of leadership who clearly benefitted from nepotism. Then you have people who kiss butt that miss multiple days per week and yet are rewarded for it. Stay away!

      avatar
      American Auto Shield Response
      2y
      Thank you for your candid feedback. We’re sorry to hear that we are not meeting your employment experience expectations. I would also like to encourage you to take advantage of our open door policy and start an open dialogue with your Team Lead, Supervisor, or HR. We will be sharing your feedback with our Leadership Team. Thank you for all you do for our organization.

      Explore other reviews about American Auto Shield

      5.0
      May 2, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great place to work with company culture.

      Cons

      The CEO at the time needed to be more engaged and transparent

      2.0
      Apr 13, 2026
      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good people at the entry and mid-level

      Cons

      upper management is out of touch and only looks at the bottom line for Car Shield

      1
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