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American Auto Shield

Engaged Employer

Horrible company to work for as an adjuster - Automotive Claims Adjuster American Auto Shield Employee Review

1.0
Dec 28, 2024
Recommend
CEO approval
Business Outlook

Pros

Work from home and pay is good.

Cons

First..The computer system they use to adjust claims (salesforce) is the worst screen by screen bs to adjust a claim. It wastes the adjusters time and the shops time. Salesforce is the main reason for hangups on long claims. Have EVERYTHING for the claim on a scroll screen like most other companies. Second…they don’t care about you at all…AT ALL. First month there the new CEO (bunny Steve Tosh) fired 80 claims adjusters. Third…written up by a very rude hateful woman the first week adjusting because it took wayyyy to long to enter parts for an Audi turbo claim because sales force is THEE WORST program to adjudicate claims…my first week adjusting. Your just a body filling a spot for them. Fourth..discipline the turds who ACTUALLY deserve it and promote the ones who ACTUALLY deserve it….GO WORK FOR ENDURANCE! They pay less but truly care for their employees and family needs.

Explore other reviews about American Auto Shield

5.0
May 2, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great place to work with company culture.

Cons

The CEO at the time needed to be more engaged and transparent

2.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Good people at the entry and mid-level

Cons

upper management is out of touch and only looks at the bottom line for Car Shield

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