Pretty solid overall - Anonymous employee American Express Employee Review

4.0
Dec 10, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Good benefits. hybrid work environment along with 4 weeks of WFH that you can use anytime within the year,

Cons

The KPI is calculated based on how long are on active cases which is not ideal since there are periods where there are no cases so you just waiting for cases to come in

Explore other reviews about American Express

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

-friendly, professional and growth oriented culture -collaboration and coffee chats encouraged -recent string of high company ratings (higher bonuses)

Cons

-leaders can be iffy -hiring freeze can render you stuck -no growth for virtual employees

5.0
Nov 26, 2018
Recommend
CEO approval
Business Outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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