Incredible Company - Consultant, Business Development American Express Employee Review

5.0
Feb 4, 2017
Recommend
CEO approval
Business Outlook

Pros

Sales positions are virtual (work from home). Company gives a small stipend to pay for home office set up in ADDITION to giving you computer, printer, etc. The job is a blast and most clients are excited to be working with AMEX. The company has a terrific reputation. Most people I know have been in their sales roles for years and make a KILLING while loving their work. There may be high turnover in some of the call center roles and such, but everyone fortunate enough to be with AMEX in a sales role seems to understand that this is the absolute cream of the crop as far as sales jobs go.

Cons

The consultant role has a commission cap with a more modest base salary, but it's not meant to be a long term role. Most "CBD's" (as we're called) will move into Manager, Business Development roles within 6-24 months which is an uncapped commission role. So, really the only con I've experienced is a short-term "pay your dues" kind of thing that totally makes sense.

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5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work-life balance and leadership

Cons

it'd be nice to be fully remote

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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