Great place to work, with mediocre pay - Anonymous employee American Express Employee Review

4.0
Dec 29, 2008
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

High work standards, respect for people, work like balance and benefits package. There are also a lot of training opportunities and, if you're smart enough to learn who to connect with, plenty of opportunities for growth. At Amex you have the chance to work with top notch professionals and all sorts of experts, thus learning from the best. Teamwork is a guiding principle and you can always count on people to help you out. If you prove yourself capable and trustworthy you receive lots of autonomy to do your job. Amex is quick to recognize a job well done (sometimes too quick!).

Cons

Base pay at Amex is really poor and the internal mechanisms to assess equity are outdated and way too slow. Having good benefits is just one thing that makes a great place to work great. Amex's compensation philosophy is to pay below the market and compensate with benefits. But to be truly effective the benefits package lacks flexibility (childcare allowances are only useful if you have a child). Therefore, the company should update it's salary position, become more competitive as far as base pay goes, and re think its benefits package to make it more suitable to different employee populations.

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5.0
Jun 11, 2026
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CEO approval
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Pros

Great work-life balance and leadership

Cons

it'd be nice to be fully remote

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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