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      American Express

      Engaged Employer

      American Express reviews

      Amex Leadership, how disappointing. - Team Leader American Express Employee Review

      2.0
      Jun 12, 2008
      Team leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      I used to think Amex was a great place to work. I'm a Team Leader in a large travel call center in Michigan and a few years ago I watched my current boss railroad a couple of Managers in the office. The company was restructuring positions and these two guys gave everything to Amex, their time, vacation time, days off, etc. and for what to have one woman who is still there be on a power trip and got rid of both of them. I've been disappointed in Amex for years. The best reason to stay is for the benefits!!

      Cons

      The current Director in the call center, she is not professional but expects others to be. She is real quick to point out what we the employees are doing wrong, but she has no accountability in her actions.

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      5.0
      Jun 11, 2026
      Senior financial analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work-life balance and leadership

      Cons

      it'd be nice to be fully remote

      3.0
      Jun 8, 2026
      Consumer banking
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

      Cons

      you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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