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      American Express

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      American Express reviews

      Travel Counselor - Travel Counselor American Express Employee Review

      2.0
      Aug 7, 2018
      Travel counselor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Potential to grow in the company 401k company match GREAT employees! Got along really well with everyone

      Cons

      Position wears too many hats for too little pay Is not the fun role they made it out to be Training essentially made it seem like you would simply be recommending travel plans by using extensive destination knowledge, however in this role you are primarily an order taker; someone calls in and you will only be "taking their order" for hotel, flight, and car arrangements If I knew it was going to be so boring AND difficult (no room for mistakes), I would have never applied

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      5.0
      Jun 11, 2026
      Senior financial analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work-life balance and leadership

      Cons

      it'd be nice to be fully remote

      3.0
      Jun 8, 2026
      Consumer banking
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

      Cons

      you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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