AMERICAN Express or INDIAN Express??? - Manager - Risk Analytics American Express Employee Review

1.0
Apr 22, 2019
Recommend
CEO approval
Business Outlook

Pros

Good starting place for a new grad

Cons

- Nepotism is HUGE! There was a huge reorganization in 2016. In 2017, the diversity in the mid-manager level of Risk department had significantly decrease as I observed. The upper executives promoted/hired his/her homies. Competency is not as important. The reorg was supposed to trim fat. However, AMEX became more bureaucratic with more redundant and incompetent mid-managers . As a result, smart talents were treated unfairly and there was a talents exodus in 2017 to 2018. - I still remember 2 years ago when my boss saw beef in my lunch box she would give me a stupid look, and sometimes gave me some hard time to humiliate me. THIS IS the U.S.. I am not up for whatsoever religious reasons and I LOVE BEEF. I didn't bother to report to the HR back then because I know the AMEX bureaucracy doesn't care. Plus I got a great opportunity that pays way better elsewhere, so I wasted no time at AMEX.

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5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work-life balance and leadership

Cons

it'd be nice to be fully remote

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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