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      American Express

      Engaged Employer

      American Express reviews

      Great place to work! - Team Leader American Express Employee Review

      5.0
      May 23, 2008
      Team leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      Stable company on Dow Jones and more than 150 years old, great benefits, caring company. It is the people that work at the company that makes it so great to work there from Ken Chenault and Al Kelly on down to the front line employees. It's like a second family! The company is dynamic and ever changing to stay ahead of the market. The company is positioned for the long haul, not just the next six months or six years. The opportunities for advancement are there if that is what you are looking for but you had better be the best!

      Cons

      It's corporate America, as with any large company you may feel like a number but front line leadership is (for the most part) very good in recognizing your individual contributions.

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      5.0
      Jun 11, 2026
      Senior financial analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work-life balance and leadership

      Cons

      it'd be nice to be fully remote

      3.0
      Jun 8, 2026
      Consumer banking
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

      Cons

      you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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