It was a great place to work, but it's not the company it once was - Marketing Director American Express Employee Review

3.0
Jan 10, 2010
Recommend
CEO approval
Business Outlook

Pros

Great benefits, opportunity to gain valuable career experience in a variety of roles - an ideal place to start a career, many talented people, prestige of working for a company highly regarded[less so now] as "cutting edge" in its day.

Cons

Job secruity seems to be an anachronism. Like many large companies in the last 10+ years, management has moved to an out-sourcing model in many areas, especially in IT which makes everything "go" . The hoped for longterm efficiencies haven't been realized - phasing out/displacing functions in the west to outsource to an allegedly cheaper workforce. There's a serious knowledge drain no one seems to be doing anything about. This directly affects the quality of customer service which was the hallmark of this great company.

Explore other reviews about American Express

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Great employee benefits such as annual bonus, PTO, 401K

Cons

Leadership isnt the best you are expected to figure things out on your own

5.0
Nov 26, 2018
Recommend
CEO approval
Business Outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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