survey driven - Customer Service Representative American Express Employee Review

4.0
Mar 3, 2010
Recommend
CEO approval
Business Outlook

Pros

Its a very big company with a big name and sounds prestigious. They are extremely concerned with employee satisfaction and their ranking among large companies so they go out there way to have the employees think and say good things about the company.

Cons

They are so concerned about the associates feelings that sometimes they give too many chances to unproductive employees and that angers the productive ones. Management hands are tied and always seemed to be focused on the next survey coming up

Explore other reviews about American Express

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Great employee benefits such as annual bonus, PTO, 401K

Cons

Leadership isnt the best you are expected to figure things out on your own

5.0
Nov 26, 2018
Recommend
CEO approval
Business Outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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