Most awful, corrupt Company - Human Resources Manager American Express Employee Review

1.0
Mar 20, 2015
Recommend
CEO approval
Business Outlook

Pros

When I first started in HR, they were a good company. Then they become corrupt in every area manageable. When tried to confront the Leaders in NY, they started to treat me poorly. The writing was on the wall.

Cons

The managerS are allowed to sexually harass their employees and HR won't do anything about it... They HATE the CFPB, they are doing anything they can to and then hide from CFPB... ironically more than 150 disabled employees have left (come to your own conclusion with that) Many employees have tried to sue for the company for harassment due to disability - but squashed due to EMPLOYEE FORCED ARBITRATION. If you go to HR to file a complaint in Florida - expect to be Fired. Amex has been fined under $1Billion from CFPB for banking violations: discrimination, deceptive advertising, illegal card practices, charged unlawful fees, failed to report consumer disputes, billing customers for services they did not receive. AMEX takes away their employee’s and merchants CIVIL RIGHTS through FORCED ARBITRATION. Currently a lawsuit, they are not paying employees for their overtime – AMEX would rather pay for a lawsuit and for lawyers than pay their employees overtime pay. Just laid off 4,000 employees. Several lawsuits in the past few years for FMLA discrimination but were all dropped after AMEX showed proof of arbitration. How do you have so many lawsuits against the disabled? No wonder Costco dropped AMEX in Canada and possibly US as well.

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Jun 11, 2026
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CEO approval
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Pros

Great work-life balance and leadership

Cons

it'd be nice to be fully remote

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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