Great if you want to have work life balance but... - Manager American Express Employee Review

2.0
Aug 26, 2008
Recommend
CEO approval
Business Outlook

Pros

The brand itself is a great one with its huge loyal base of charge cards (gold, green and platinum). The brand has a positive image and is know for outstanding customer service. The work life balance is great especially for women. The paid time off is 4 weeks, pretty good by industry standards. Add to it the flex days, sick days and multiple fun events during the year, and it's a pretty decent life you get. You will find good natured people throughout company and you may not see as much back biting. A few years in American Express can add much to your resume. And the opportunities to work in diverse fields and internationally add much to the value.

Cons

The brand relies too much on the loyal customer base it has held for some time. The value proposition of an American Express Card for youth is debatable, especially charge cards. The more recent exposure to credit cards may cause some problems.

Explore other reviews about American Express

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work-life balance and leadership

Cons

it'd be nice to be fully remote

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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