Pros
Good pay if you make your bonus. Good benefits. Generous PTO. Virtual position. Profit share. Centurion Directors/Senior leadership are great. Building strong relationships with some clients.
Cons
Bonuses vary based on constantly changing metrics-can be 5k or higher or $0, nothing, IMO held accountable in large part for metrics outside your control. i.e you get assigned a not so great portfolio or under-staffed in pod, causing service levels to go down, more mistakes and card member dissatisfaction. Stressful-high demand, sometimes verbally abusive clients. Limited span of control. Have to clean up messes for other people’s mistakes. IMO job is more like a Membership Executive complaint department instead of a relationship manager. In my opinion, MEs are not empowered in their pod. Responsibility but no authority with Membership Managers.