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American Family Insurance

Engaged Employer

I have seen no problems with the way things are run. - Licensed Office Manager/Agent Assistant American Family Insurance Employee Review

4.0
Aug 11, 2008
Recommend
CEO approval
Business Outlook

Pros

Your hard work is rewarded through various bonus promotions. There is an open door policy and a pretty great support system for others in my position.- There is very little rivalry between agencies, but rather, friendly competition.

Cons

The customer service side is not very supported. Sometimes the services team and claims department detatches themselves from the insured and doesn't take into consideration that it's everyone's responsiblity to make the customers happy.

Explore other reviews about American Family Insurance

5.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

good, best place to work

Cons

bad salary, need to increase

4.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Hired as remote, wonderful manager who encourages and aids career growth. My team is fantastic, the work life balance & flexibility works very well for me.

Cons

Felt like a bait & switch situation pretty soon after being hired, we were then told that we will be hybrid 50% of the time in office. Those of us who were hired as remote were required to live within 30-50 miles of an office are required to be in office 10 days a month starting this fall. But some were hired that live outside those parameters? So that requirement ended up not being true? The timing of it felt planned for my onboarding group I guess. And when complaints aired (obviously) upper management held forums in which they basically said “we gave you enough of a heads up, nothing you say is impacting our decision.” That’s really the only thing that has bothered me working here. We’ll see how it goes in the fall!

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