Pros
Great brand. Great mission. Great history...from the outside looking in. Hearts are in the right place. People that have been around forever mean very well.
Cons
Long time staff are entrenched in a culture of operational loss. It seems that for years, no matter what the annual loss is at the chapter level, the national HQ has bailed the chapter out. Accountability is no where to be found. Introduction of a true sales organization to grow revenue and supplement the donation revenue stream is met with a resistance that I have never experienced in my professional career. Local policy and procedure is a hodge-podge of concepts that have little, if any, thought process behind them and no consideration of operational loss / revenue gain. The business basics of gross margin, net cost, business operational inputs and how to determine mark up are foreign to this organization. Current National HQ operational policies are outdated and unmaintained. The web based resource for finding what is supposed to be applied at the local level is an unorganized pile of documents and policy statements that often contradict each other...and the local chapters ignore these.