Old school leadership. - Anonymous employee Americold Logistics Employee Review

Americold is currently undergoing an abrupt transition in customer service thus causing mass confusion within the customer support teams, customers, warehouses and management. To make matters even worse - the computer systems are slow and unresponsive at critical times causing low productivity. The mission statement discourages micromanagement however that is exactly what has happen. By creating a quality control team of ex-supervisors to monitor, critic phone and grade email messages to the ninth degree while under this transition. Account reps are under enormous stress to learn new accounts (50+ each), warehouses, SOP's, new computer systems - which are still in the roll out phase and mounting programming issues - thus causing extremely low morale and lack of trust in leadership. Lay-offs are frequent and turnover is high.