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Thank you for taking the time to share your concerns. Feedback from our employees – both positive and negative – is taken very seriously, and I want you to know that your comments have been heard.
One of our five core values is “We excel through perpetual learning and improvement.” We’re constantly evaluating the way we operate, and if something isn’t working the way it should, we take a step back and challenge ourselves to make it better. Last year, we implemented a formalized training program for all new and current employees, as well as a new learning management system to deliver ongoing product, leadership, and service training opportunities. We introduced these resources based on direct feedback from our employees and are continuing to build out new and even better training opportunities.
We have also revamped our hiring process and introduced a new skills and personality assessment that all candidates, including candidates for leadership positions, are required to complete prior to being hired. We are already seeing positive results from these assessments—including reduced turnover and higher employee engagement—as they help ensure we are closely matching candidates with the right jobs. As we begin to see the impact of these efforts, we are appreciative of the input and support we receive from our team members, which is ultimately what drives change at Ameriflex.
Thank you, once again, for your candid feedback.