Pros
1) Leadership team that cares about you at the end of the day. 2) Will not baby you and will hold you accountable. 3) Not perfect which adds to the unique morale building sentiments that are put in place. 4) Pushes you to do your best so you may take on new responsibility to grow and rise to a higher position with respectful pay. 5) Company sends Employee Appreciation gifts ever so often and some you get to even pick what you would like. 6) Opportunity for Overtime 7) Opportunity to be yourself while maintaining professionalism and decorum for clients, participants and colleagues 8) Leadership will not quit on you. If there is a struggle or room for improvement, management will put steps in place to check on you and help you get to a place of company standard and bonus level so you can even receive more dolla dolla bills on your check. 9) If you need help, ask and refresher training and tools will be provided to help you reach your professional and personal work-ethic expectations. 10) PTO and sick time provided and requests are reviewed fairly. BONUS 11) Paid Holidays and Juneteenth is included. Such an inclusive company that strives to be the best and has the wisdom that understands to consistently possess the status of being the best, it starts with clarity, structure and a heartbeat to understand a company is only as strong as every player on it's team. Recruiting good people and helping Employees be the best by providing us with training, positive affirmation and correction and mental, physical and emotional support through different resources, because Employees have lives outside of work that can get stressful too, is what makes this a wonderful company to work for. 12) Internet Reimbursement up to a set amount monthly in my position. 13) WFH! (Work from Home)
Cons
1) More time is needed in initial training, for a Customer Support Advocate, to be ready for callers, as well as uniformity needed in the way we log participant interactions. *What's great is, training is evolving here and the best training resolution is obtainable. Also, what could be helpful is adding a quick go-to page in Confluence that has steps on what to research and provide steps to resolve 'common' caller inquiries. Helpful to all, extremely beneficial for new hires.
