No Longer a Client Service Focused Company - Client Service Representative Ameriflex Employee Review

1.0
Jun 2, 2023
Recommend
CEO approval
Business Outlook

Pros

Lots of great employees there doing their best without the support of management who only cares about the bottom line.

Cons

This was a great company until the long time CEO resigned in 2022. Suddenly there was a shift away from people and towards technology. Sales presents "white glove service" to prospects but really it's just self service webpages with lots of glitches. Middle management doesn't care because they are only focused on rolling out the next already outdated software release. PTO and salaries are decades behind the industry standards. Too much work for too few people October - January.

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Ameriflex Response
3y
Thank you for taking the time to share your feedback. We regret to hear of your past expeience from more than 3 years ago, and wish you well in your future endeavors!

Explore other reviews about Ameriflex

5.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Awesome culture Modern workplace (Remote first!) Engaging leadership and teams (Full circle engagement) Rewarding work (People helping people) Inclusive teams Flexible environment (PTO and sick leave hours) Lessons & growth (Funding and COBRA) Excellent perks (Great MED/RX/ DEN/VIS benefits!) Xtraordinary experience (#Come Join Us!)

Cons

Adaptability can be tested. Fast-moving day-to-day operations. Learning curve can be steep initially.

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Ameriflex Response
1mo
Thank you for taking the time to share such thoughtful feedback. We're thrilled to hear that you've had an extraordinary experience and that our culture, flexible work environment, inclusive teams, and mission-driven work have made a positive impact on your journey with us. We especially appreciate your recognition of our leadership team's engagement and the opportunities for growth and development. Creating an environment where employees feel supported, connected, and empowered to make a difference is something we continuously strive for. Thank you as well for your constructive suggestions regarding onboarding and workload management. We agree that supporting employees through the initial learning curve is critical to long-term success, and we're always looking for ways to strengthen our training resources and mentorship programs. Your feedback on pace management is equally valuable as we continue to balance growth with maintaining the positive culture and employee experience that matter so much to us.
2.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work. Operations team is great.

Cons

Pay is way below average. They will assign work from other departments and disguise it as “special projects” or being a team player. When in reality you’re doing the work of 2 people for the same pay.

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Ameriflex Response
2w
Thank you for taking the time to share your feedback. We're glad to hear you value our remote work environment and the support of the Operations team. We understand that compensation and workload are important to the employee experience. While cross-functional collaboration and special projects are sometimes part of supporting our business, we recognize the importance of ensuring expectations are communicated clearly and responsibilities remain appropriately balanced. We appreciate your candid feedback and are committed to continuously evaluating how we can improve the experience for our employees.
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