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I am happy to hear that you enjoy working with your colleagues and that your manager is great. That really does make all the different in the world. I'm a little confused by who it is that you say is not treating you well. Is this something that you can address with your Manager? If not , please feel free to reach out to me directly, or anybody no the HR Team. I'm not in a position to comment on your allegation that it takes "days even weeks" for HR to respond to you. While they certainly are busy, our Service Level standards require that they return your call/email within 24-48 hours. Again, if you ever experience a delay, please reach out to me directly. Could it be that you don't have the right contact info? The Employee Services Center can be reached a (855) 843-9798 or hr@ameritfleet.com. Annual increases are merit based, ensuring that the best performers receive the highest raises. While we were not in a position to process large increases, they were in keeping with the current Cost of Living rates. Per our pay practices, we use a Market Based Pay Rate, meaning that as we hire each person, we take into consideration their experience, what the job requires and what the local market is currently paying for similar jobs. This rate does fluctuate.