Pros
Excellent upper management, and leadership. Great ideas from above, wonderful 401K, benefits are good. Depending what area you are in there is job security.
Cons
Everything is very reactionary, there is no thought into future strategy when it comes to the staffing model. Answer for everything is, "Hey we can throw those people on the phones." as the search through personnel dwindles. In the Group division salaries are low, when I was working there people were spit out as soon as the ever changing metrics were not being made. Nothing was ever looked at more than the numbers, an employee may find ways to solve the company thousands of dollars a year, but if the employee did not make the metric goals, they would start the path of verbal warning, then written warning, then probation, then "We wish them well on their future endeavors."
