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      Amica Insurance

      Engaged Employer

      Amica Insurance reviews

      Burn out due to micro management - Customer Service Representative (CSR) Amica Insurance Employee Review

      1.0
      Oct 25, 2025
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent Benefits, nice coworkers. Employees support eachother.

      Cons

      Micro managed to excess which makes the job more stressful than it needs to be. I used to enjoy selling and servicing insurance. You have a small amount of time (20 mins approx) a day to get coffee, water or go to the bathroom and if you go over that you will be questioned. Make no mistake its not an office setting its a Call center 100%. Bathroom for the entire floor has three stalls so be prepared to wait (often a line) or you may have to go to a different floor which will take more time. This inconvenience is not taken into consideration.

      avatar
      Amica Insurance Response
      6mo
      We’re sorry to hear you feel this about your experience at Amica. Please know that we place great importance on the feedback we receive from our employees, and we would greatly appreciate the opportunity to learn more about the comments you shared in your review. If you’re interested, could you please email us at employeefeedback@amica.com with any additional details you can provide? Thank you.

      Explore other reviews about Amica Insurance

      5.0
      Jun 8, 2026
      Actuarial intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Full of great people, nice area.

      Cons

      No cons or complaints to report.

      3.0
      Apr 28, 2026
      Senior adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).

      Cons

      They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.

      1
      avatar
      Amica Insurance Response
      1w
      Thank you for taking the time to share this feedback with us on Glassdoor. We’re happy to know that you love what you do, but we are sorry to hear you have some concerns. We’re focused on supporting our teams with training and consistency, while delivering the best experience for our customers. We’d appreciate the opportunity to discuss your comments with you in greater detail, and we’d like to schedule some time to speak with you. Could you please email us at employeefeedback@amica.com? Thank you.
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