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      Amica Insurance

      Engaged Employer

      Amica Insurance reviews

      Declining company values - Claims Adjuster Amica Insurance Employee Review

      2.0
      Nov 6, 2025
      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Great benefits at first. Then the company slowly started to pinch away at benefits overtime to where it’s now bare minimum. But you, as an employee, don’t feel it too much due to how slow they’re removing it until you realize how much more you’re paying out of pocket. -remote work at first. Mostly due to the pandemic. Now the company is slowing making people return to the office

      Cons

      - company culture is toxic. All the way up to the executive board. The office feels like high school part 2. Miserable people, including supervisors and management, projecting their insecurities, making a normal job much worse. This is the type of job where you have to fake it to make it. Because there is no genuine people. They all play the game to survive. Promotions come from personality not skillset. If you don’t play the game, you get the insecurity projections and the work will increase due to the pettiness of supervisors and management.

      avatar
      Amica Insurance Response
      6mo
      We’re sorry to hear you feel this way about your experience at Amica, and we’re concerned about some of the comments you shared regarding our company culture. We would greatly appreciate the opportunity to look into this and learn more about your feedback. Could you please email us at employeefeedback@amica.com so we can learn more about your comments? Thank you.

      Explore other reviews about Amica Insurance

      5.0
      Jun 8, 2026
      Actuarial intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Full of great people, nice area.

      Cons

      No cons or complaints to report.

      3.0
      Apr 28, 2026
      Senior adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).

      Cons

      They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.

      1
      avatar
      Amica Insurance Response
      1w
      Thank you for taking the time to share this feedback with us on Glassdoor. We’re happy to know that you love what you do, but we are sorry to hear you have some concerns. We’re focused on supporting our teams with training and consistency, while delivering the best experience for our customers. We’d appreciate the opportunity to discuss your comments with you in greater detail, and we’d like to schedule some time to speak with you. Could you please email us at employeefeedback@amica.com? Thank you.
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