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      Amica Insurance

      Engaged Employer

      Amica Insurance reviews

      Supportive team culture with limited overtime flexibility - Customer Care Representative Amica Insurance Employee Review

      4.0
      Apr 9, 2026
      Customer care representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      They will pay for you to get your insurance license. Excellent team to work with. Never worried about making a mistake. Always room to learn, grow and be yourself. A lot of direct management and colleagues have been with the company for over 20 years. Rewarded and recognized for doing a good job.

      Cons

      Overtime only allowed during the busy time, and very limited to only 5 hours a week - i.e. during Summer months. Will schedule you to work 6-7 Saturdays a year, but instead of receiving overtime they will make you flex a day during the week.

      avatar
      Amica Insurance Response
      1w
      Thank you for your review! We’re happy that you enjoy working with your team, and that you’ve found room to learn, grow and be yourself at Amica. We always appreciate the opportunity to hear from our employees, and we’d like to get in touch with you to learn more about your feedback. If you’re interested, could you please email us at employeefeedback@amica.com? Thank you again!

      Explore other reviews about Amica Insurance

      5.0
      Jun 8, 2026
      Actuarial intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Full of great people, nice area.

      Cons

      No cons or complaints to report.

      3.0
      Apr 28, 2026
      Senior adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).

      Cons

      They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.

      1
      avatar
      Amica Insurance Response
      1w
      Thank you for taking the time to share this feedback with us on Glassdoor. We’re happy to know that you love what you do, but we are sorry to hear you have some concerns. We’re focused on supporting our teams with training and consistency, while delivering the best experience for our customers. We’d appreciate the opportunity to discuss your comments with you in greater detail, and we’d like to schedule some time to speak with you. Could you please email us at employeefeedback@amica.com? Thank you.
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