Play their game and get ahead, try to have a life, get sidelined. - Senior Claims Adjuster Amica Insurance Employee Review

3.0
Oct 14, 2011
Recommend
CEO approval
Business Outlook

Pros

Financially stable company, excellent benefits, good paperless claims file technology. Good place to start. I have been around for over 20 years and learned a lot. Hanging on for a few more, then plan to move on and work independently, perhaps for Amica, as a large loss and CAT adjuster. That is where the money and the freedom is.

Cons

Amica views it's employees as mere pawns on a home office driven chess board. You will get promoted, even if you are not all that good at your job, if you move all around the country at their beck and call. Try to put down roots and raise a family and you are blackballed and sidelined. I Pathetically incompent people are kept on board which brings down morale as the performers have to carry the load. They are like cancer and need to be removed, but the company buries it's head in the sand and lets them carry on. Accounting background CEO. Nice guy, but staffing is not adequate to keep up with the seemingly endless supply of crap business that the Sales side is writing. Amica is like the Titanic. Beautiful ship, thought to be unsinkable at the time and we know how that went. Time to change course folks. Sales needs to be accountable for the loss experience they are incurring with the new business.

Explore other reviews about Amica Insurance

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Full of great people, nice area.

Cons

No cons or complaints to report.

3.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).

Cons

They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.

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Amica Insurance Response
1w
Thank you for taking the time to share this feedback with us on Glassdoor. We’re happy to know that you love what you do, but we are sorry to hear you have some concerns. We’re focused on supporting our teams with training and consistency, while delivering the best experience for our customers. We’d appreciate the opportunity to discuss your comments with you in greater detail, and we’d like to schedule some time to speak with you. Could you please email us at employeefeedback@amica.com? Thank you.
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