Can't say. - Anonymous employee Amica Insurance Employee Review

2.0
Aug 16, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Benefits. - Vacation time. - Good to start career but not to stay.

Cons

A lot of things are wrong in this company, but here are a few (each don't even cover the full extent of it either) - * Favoritism - it's REALLY bad, a lot of useless people get hired because they know someone but have no idea how to do their job. I have seen a lot of good employees get passed on promotions and those promotions given to people who should get fired but don't because they are friends or son/daughter of someone else in the company. These same people later on get lazy and eveyone else needs to cover for them (even more). It's frustrating. * Bad management - Too many lazy people and no one says anything. Amica over work their best workers while others just sit there doing basically nothing. * Company culture - it's bad. It's the "Amica Way" or the highway, even if it's wrong. This is not a place for forward thinking. It's very antiquated, among other things. * Tenure mentality - people who have been in the company for a lot of years usually have this mentality that they are untouchable. It's like they can do no wrong. They get lazy and a lot don't know how to use a computer that well or care to learn. * No accountability for bad employees. * They over work you without a salary change to reflect on new responsibilities. I was giving supervisor-like responsibilities and have been performing them for about a year and a couple of months now. Management is really happy with how I have handled things blah blah blah. I have asked for a salary/title change numerous times without anything hapening. Last time I was told I would have to wait 1 to 2 more years for it to go through but meanwhile I'm still to perform all supervisor-like responsibilities I was giving on top of all my regular job duties like I have been doing in the past year.......... I'm not the only one this has happened to either. This company is a joke. There are a lot more things wrong with Amica but I have already made this long enough. I'm planing on leaving within the year anyway.

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Pros

Full of great people, nice area.

Cons

No cons or complaints to report.

3.0
Apr 28, 2026
Recommend
CEO approval
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Pros

Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).

Cons

They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.

1
avatar
Amica Insurance Response
1w
Thank you for taking the time to share this feedback with us on Glassdoor. We’re happy to know that you love what you do, but we are sorry to hear you have some concerns. We’re focused on supporting our teams with training and consistency, while delivering the best experience for our customers. We’d appreciate the opportunity to discuss your comments with you in greater detail, and we’d like to schedule some time to speak with you. Could you please email us at employeefeedback@amica.com? Thank you.
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