Very intimidating, very disrespected, constant opportunity for managers to put you down. - Associate Account Representative Amica Insurance Employee Review

1.0
Nov 6, 2011
Recommend
CEO approval
Business Outlook

Pros

Start pay is good, willing to train you even without previous insurance knowledge and experience. They pay for the class needed and licensing tests.

Cons

Training stinks, much of it was taking turns reading the policies. They monitor the agents constantly, even the reps that have 20 plus years experience are forced to sit with the manager each month and listen to 3 phone calls chosen at random. Then the manager will "coach" you on ways you could have done better and things you did wrong. If you are a male, this is the place to be. The male employees seem to have different rules and regulations. They can be out constantly or get behind on work and that is ok. I'm not sure why, I think it is because there are so few males in this office. If you go to work and don't feel well, you can make a doc appt. If the day is closed, too many people off that day, you will be marked unexused for the time you are away for the appointment. No appreciation that you are doing all you can to not miss work time. Only a few agents qualify to receive first choice on incoming new policy calls. All the other agents are sitll rated for a minimum amount of new business and life insurance referrals. Insurance rates are high, customers are facing the second increase in rates in two years, already many are leaving due to the first increase.

Explore other reviews about Amica Insurance

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Full of great people, nice area.

Cons

No cons or complaints to report.

3.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).

Cons

They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.

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Amica Insurance Response
1w
Thank you for taking the time to share this feedback with us on Glassdoor. We’re happy to know that you love what you do, but we are sorry to hear you have some concerns. We’re focused on supporting our teams with training and consistency, while delivering the best experience for our customers. We’d appreciate the opportunity to discuss your comments with you in greater detail, and we’d like to schedule some time to speak with you. Could you please email us at employeefeedback@amica.com? Thank you.
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