Management, benefits, nice work environment, good base pay. They make your schedule as flexible as possible for a call center.
Cons
Income cut in half since they've changed marketing and underwriting guidelines. I used to make good money selling policies, but eventually found myself making hourly base pay only.
Amica Insurance Response
6y
Thank you for your review and feedback. We’re glad to hear you’re enjoying our company culture and benefits.
At Amica, our total rewards package is a balance between pay and benefits that is competitive in our industry. If you’d like to speak with us directly regarding your concerns, we’d be happy to have someone get in touch with you. If you’re interested, please send us an email at employeefeedback@amica.com and we’ll have someone reach out. Thank you again.
Excellent training and onboarding, supportive colleagues, and plenty of opportunities to develop professionally. Ample support for continuous learning and the chance to take on more responsibility over time. The benefits are competitive. There is room for growth and advancement over time.
Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).
Cons
They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.
1
Amica Insurance Response
3w
Thank you for taking the time to share this feedback with us on Glassdoor. We’re happy to know that you love what you do, but we are sorry to hear you have some concerns. We’re focused on supporting our teams with training and consistency, while delivering the best experience for our customers. We’d appreciate the opportunity to discuss your comments with you in greater detail, and we’d like to schedule some time to speak with you. Could you please email us at employeefeedback@amica.com? Thank you.