Overworked & Underpaid - Account Manager Amica Insurance Employee Review

2.0
Jul 30, 2020
Recommend
CEO approval
Business Outlook

Pros

Strong positive introduction Friendly co workers/equals Office parties have tons of food Great moving benefits

Cons

Pay - asked to work LONG hours each week Mixed Performance Reviews - A supervisor will set you to a standard that other account managers in the same office are not at all held to “Don’t ask Don’t Tell” mentality to file work. I’m never supposed to complain or it seems like I don’t know how to multi task Ease off the Engagement approach - as noted before, if I’m off in any way I’m considered to not be engaged. This means you’ll meet with a VP or branch manager who questions your dedication and commitment to do your job Too backed up - Managers are always busy having to do file work or catch up on coaching that they can’t do work for insureds (or can’t even coach!!). This leads to escalated calls and emails to your branch manager Ignoring Your Workers - Managers have watched reps get competitive salary boost year after year (randomly throughout the years too!!). Managers have gotten nothing but one bonus and then the annual bonus. “You’re Salaried” I was told by my supervisor several times to not forget “you’re salaried” which was her way of saying “stop complaining and stay late”. Myself and other managers (even across the country) have been asked to come in earlier and stay later as an expectation with no difference in pay. Some of us in other offices have been having to do this for YEARS. Ignoring employees - Managers in some offices like the Northeast Regional offices work so much more than others and it’s never noticed or cared about. Work Life Balance - it no longer exist. I’m staying late and being forced to work 40+ hours for the pay of 37.5. At the very least offer 40 hour pay to your account managers. Or a 3% flat increase for difficult offices like in the northeast region. Pay Differentials- telling employees that you’re lowering their cost of living pay when their rent is going up AND your own internal paperwork shows inflation for homes going up is nothing more than an insult.

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Amica Insurance Response
5y
Thank you for your review and feedback. We’d like the opportunity to get in touch with you directly so we can better understand your comments and concerns. Would you please email us at employeefeedback@amica.com with any additional details you’d like to share? Thank you.

Explore other reviews about Amica Insurance

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent training and onboarding, supportive colleagues, and plenty of opportunities to develop professionally. Ample support for continuous learning and the chance to take on more responsibility over time. The benefits are competitive. There is room for growth and advancement over time.

Cons

I haven’t come across any downsides.

3.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).

Cons

They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.

1
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Amica Insurance Response
3w
Thank you for taking the time to share this feedback with us on Glassdoor. We’re happy to know that you love what you do, but we are sorry to hear you have some concerns. We’re focused on supporting our teams with training and consistency, while delivering the best experience for our customers. We’d appreciate the opportunity to discuss your comments with you in greater detail, and we’d like to schedule some time to speak with you. Could you please email us at employeefeedback@amica.com? Thank you.
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