Great Benefits, A Lot of Work - Property Adjuster Amica Insurance Employee Review

4.0
Apr 11, 2021
Recommend
CEO approval
Business Outlook

Pros

Every benefit you can imagine and some you've never heard of (health, dental, vision, legal, disability, life, 401K contribution and matching, tuition reimbursement, adoption reimbursement, etc.), funded relocation programs and training. They are very committed to helping their employees advance and move around within the company, though you may have to relocate for each transfer/promotion. Everyone I've worked with has been very nice and all of my supervisors have been enthusiastically helpful. Adjusters get a company car and the company will pay for your internet since this position mostly works from home and performs inspections. Amica is very committed to providing a positive customer experience, which means you are encouraged to pay as many claims as possible. This makes for a lot of happy customers and not as many angry people to deal with. It's very satisfying to be able to help and pay people all day. Once you're fully trained, you get a lot of independence on making coverage decisions, payments, etc. which makes the work more satisfying and more efficient. You don't really have "coworkers" in this position, and instead mostly interact with customers, vendors, and you supervisor, but everyone you meet at the company is very nice. During the FLP training program, you will definitely make friends because Amica hires for personality, so you're likely to get along with most of your class. I would recommend this job to any friend that needs a secure job with great benefits and is willing to relocate.

Cons

As an adjuster, the workload is quite overwhelming and requires a lot of changing gears throughout the day, as you may work in up to 20 different files per day. Also, when you take sick days or vacation, they will stop giving you NEW claims, but no one is going to pick up on the claims you already have. The result is every time you are sick or on vacation, you will come back to a mountain of backlog work, angry customers that want calls back, and will be behind and over worked for quite a while. Also the technology you use will be quite buggy (to varying degrees) and sometimes there are things the technology can't do that you really feel it should (uploading photos, for example.) This job requires that you be able to carry a ladder of either 25 or 75 pounds (there are 2 types) and climb on a roof, though they won't tell you this until the 4th week of training. This is an ADA issue and I don't know why they said there were no physical requirements during the interview when there most definitely were. This was a shock to everyone in my class when it was announced. Most transfers/promotions (especially into internal positions or out of claims/sales) require moving since the company is quite small, and many positions are only available in Rhode Island.

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Amica Insurance Response
5y
Thank you for your review and recommendation! We appreciate you taking the time to share the great feedback about our benefits, the Future Leaders Program and Amica’s company culture. We are in the process of onboarding a group of property adjusters and we’re continuing to interview and hire in locations where our needs are. Regarding your concerns about the job description and hiring process, please know that Amica fully complies with the ADA and asks all employees to help us in our efforts. If you feel you have a disability requiring accommodation, please advise your manager or the HR department. Alternatively, you can send us an email at employeefeedback@amica.com if there’s something we can do to assist you. Thank you.

Explore other reviews about Amica Insurance

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent training and onboarding, supportive colleagues, and plenty of opportunities to develop professionally. Ample support for continuous learning and the chance to take on more responsibility over time. The benefits are competitive. There is room for growth and advancement over time.

Cons

I haven’t come across any downsides.

3.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).

Cons

They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.

1
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Amica Insurance Response
3w
Thank you for taking the time to share this feedback with us on Glassdoor. We’re happy to know that you love what you do, but we are sorry to hear you have some concerns. We’re focused on supporting our teams with training and consistency, while delivering the best experience for our customers. We’d appreciate the opportunity to discuss your comments with you in greater detail, and we’d like to schedule some time to speak with you. Could you please email us at employeefeedback@amica.com? Thank you.
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