Unrewarding - Anonymous employee Amica Insurance Employee Review

1.0
Aug 16, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits package. Headquarters in Rhode Island win best place to work in RI a lot (no chance of any branch winning that!).

Cons

Compensation is not competitive. Raises based on performance are pitiful - you have to be promoted to receive any substantial increase. Promotions are less based on your work performance and more on who you know. This isn't coming from a bitter employee who was passed over, but is actually built into the system. The policies, heavy workload and lack of appropriate compensation work to break down motivation and create detractors in the workforce. New college graduates are hired several times a year to manage teams of people who have been working at Amica longer than the kids have been alive. Even if the kids are natural leaders, thats a recipe for intense dissatisfaction on your front lines. You cannot be promoted to management level if you aren't willing (or able) to move, regardless of your performance and experience. Amica demands a ridiculous level of personal sacrifice for mediocre compensation.

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5.0
Jun 8, 2026
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Pros

Full of great people, nice area.

Cons

No cons or complaints to report.

3.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).

Cons

They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.

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Amica Insurance Response
2w
Thank you for taking the time to share this feedback with us on Glassdoor. We’re happy to know that you love what you do, but we are sorry to hear you have some concerns. We’re focused on supporting our teams with training and consistency, while delivering the best experience for our customers. We’d appreciate the opportunity to discuss your comments with you in greater detail, and we’d like to schedule some time to speak with you. Could you please email us at employeefeedback@amica.com? Thank you.
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