Employees treated badly - Senior SCO Service Representative Amica Insurance Employee Review

Amica touts a “genuine commitment to our customers and employees first”. This has not been the case for at least a few years. Employees are expected to handle calls as robots. You get marked down if you aren’t pushy about selling things the customer might not need. Turnover is very high, management is refusing to allow accommodations to continue working from home even with the covid delta variant. When employees aren’t treated as human beings, that gets passed along to the customers as well. Long time customers are leaving due to decreased customer service and the amount of time it takes to get a response. We are told items will be reviewed within 48 hours but often customers are left with zero response for days-weeks. The entire company needs an overhaul with new commitment to employees. HR and scheduling departments are all based out of Rhode Island and have limited knowledge of employment laws in states such as Washington. I would not be surprised if there is a lawsuit soon.