Don;t try to make a career there. - Account Representative Amica Insurance Employee Review

2.0
Jul 8, 2010
Recommend
CEO approval
Business Outlook

Pros

Amica has a good health care plan. Amica does reach out to the community Amica employee's do care about the customers and look out for each other, A good place for baby boomers and the silent generation to work.

Cons

There is no career path at the local level. You will need to move to a different state or home office in RI if you plan to move up. No benefit is offered to assist you with moving if you can even find an opening elsewhere. The managers are not trained well and lack people skills. Amica also invest little in technology. Agents are will doing many tasks manually such as issuing policies. Time off is a point of contingency for many. Employees are written up regularly for exceeding sick time (average 40 hours a year) even if that employee clearly has that time available. Amica is very "old school" with regard to policy and procedures. I would not recommend Generation X or Y will find it a very stifling place to work.

Explore other reviews about Amica Insurance

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Full of great people, nice area.

Cons

No cons or complaints to report.

3.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).

Cons

They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.

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Amica Insurance Response
1w
Thank you for taking the time to share this feedback with us on Glassdoor. We’re happy to know that you love what you do, but we are sorry to hear you have some concerns. We’re focused on supporting our teams with training and consistency, while delivering the best experience for our customers. We’d appreciate the opportunity to discuss your comments with you in greater detail, and we’d like to schedule some time to speak with you. Could you please email us at employeefeedback@amica.com? Thank you.
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