Decent overall - Billing Specialist Amica Insurance Employee Review

4.0
Dec 3, 2021
Recommend
CEO approval
Business Outlook

Pros

Decent pay- well above minimum but from what I understand it’s on the lower end for insurance Outstanding benefits- you earn extra paid days off just for working your scheduled shift on minor holidays so major holidays are essentially triple time if you include the earned PTO. 401k match, affordable and decent healthcare, dental, vision, HSA. You have sick time and vacation time from day one Coworkers are all willing to help you at any time

Cons

Gets difficult to hear your callers at busier times of the day Often times the managers don’t answer you right away leaving you to either put the customer on a long hold or have awkward silence Extremely strict about timeliness- 1 minute late clocking in is LATE Some schedules really stink, split shifts and working all weekend

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Amica Insurance Response
4y
Thank you for your review and your kind comments about Amica’s benefits and paid time off! We’re also glad to hear that your coworkers have been helpful to you during your time at Amica. Thank you for your feedback about training and schedules as well. If you have additional feedback you’d like to share with us directly, please feel free to email us at employeefeedback@amica.com. Thank you again!

Explore other reviews about Amica Insurance

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Amica has great benefits, flexible work schedules (if you have a doctors apt or have to bring someone else), volunteering in the community, many employee engagement activities.

Cons

Insufficient pay compared to other companies in same position.

1
2.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong business ethics and corporate social responsibility, robust employee training program and benefits package, success sharing bonus, hybrid work schedule, employee engagement activities, nice office environment

Cons

Heavy workload = more work for less pay, dependency on OT to complete tasks = poor work/life balance, unreasonable expectations from upper management, high burnout risk/high stress, micromanagement, schedule inflexibility, removal of manager sales incentives that was previously available

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