Disappointing. - Account Representative Amica Insurance Employee Review

1.0
Dec 20, 2021
Recommend
CEO approval
Business Outlook

Pros

Benefits, that's about it really.

Cons

Amica has turned into a joke of a company. I don't know how anybody could be happy working here anymore with the way the employees are treated. Actions speak louder than words. The micromanagement is at a level I could have never imagined, forcing employees back into the office is really not okay either. I can definitely say this is not the same company it was when I first started my career here. The employees that would work at Amica for decades have become a thing of the past, nobody in their right mind would stay here. I am eager to get out, and I can see that many others are in the same position. Amica just keeps throwing 'retention bonuses' at their employees to try to bribe them to stay, rather than actually making any positive changes that would make the working conditions better. They definitely do not listen to their employees or care about them.

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Amica Insurance Response
4y
We're sorry to hear that you're so unhappy when it comes to your time at Amica, and we'd like to discuss your feedback with you. Please email us at employeefeedback@amica.com so we can get in touch with you directly. Thank you.

Explore other reviews about Amica Insurance

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Full of great people, nice area.

Cons

No cons or complaints to report.

3.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).

Cons

They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.

1
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Amica Insurance Response
1w
Thank you for taking the time to share this feedback with us on Glassdoor. We’re happy to know that you love what you do, but we are sorry to hear you have some concerns. We’re focused on supporting our teams with training and consistency, while delivering the best experience for our customers. We’d appreciate the opportunity to discuss your comments with you in greater detail, and we’d like to schedule some time to speak with you. Could you please email us at employeefeedback@amica.com? Thank you.
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