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      Amica Insurance

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      Amica Insurance reviews

      Going furiously backwards - Customer Account Representative Amica Insurance Employee Review

      1.0
      May 26, 2022
      Customer account representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      During the covid lockdown we were allowed to work from home. For a job that's based around answering phone calls and using a computer, it made sense. Interaction Desktop was a useful tool that helped prepare for upcoming calls. We could see where the call came from, how long it had been in queue, etc. We spent two years working from home and we did a great job.

      Cons

      Now we're forced back into the office. Back to commuting, eating up more time each day sitting in traffic, spending more on gas and lunches. I can't tell why we were forced back in, since productivity and morale was higher when we could work from home. Interaction Desktop is gone too, replaced with Genesys Cloud. All the helpful information we used to get is gone now - it's just a blind phone call, no telling what's waiting on the other line. I'm sure it was cheaper, and probably gives managers more reports so they can micromanage the people that haven't quit in frustration. For a brief period of time Amica was a halfway modern company that trusted its employees to be adults and do the job they were paid for, and now we're back to being micromanaged and harassed daily to justify some middle manager's salary. No wonder there's such a brain drain. We're losing more each week, and no one wants to hire on to this kind of abuse.

      avatar
      Amica Insurance Response
      4y
      As you are aware and also as a result of employee feedback, we recently moved to allow many positions the opportunity to work from home two days a week. We are concerned about some of the comments you shared about women and people of color at Amica and would like to speak with you about them. Please know that Amica fully supports Diversity, Equity, Inclusion & Belonging and we value individual differences and encourage employees to speak up and express their unique views to expand and strengthen our culture. Could you please reach out to us at employeefeedback@amica.com so we can discuss your experience further?

      Explore other reviews about Amica Insurance

      5.0
      Jun 8, 2026
      Actuarial intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Full of great people, nice area.

      Cons

      No cons or complaints to report.

      3.0
      Apr 28, 2026
      Senior adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).

      Cons

      They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.

      1
      avatar
      Amica Insurance Response
      1w
      Thank you for taking the time to share this feedback with us on Glassdoor. We’re happy to know that you love what you do, but we are sorry to hear you have some concerns. We’re focused on supporting our teams with training and consistency, while delivering the best experience for our customers. We’d appreciate the opportunity to discuss your comments with you in greater detail, and we’d like to schedule some time to speak with you. Could you please email us at employeefeedback@amica.com? Thank you.
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