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      Amica Insurance

      Engaged Employer

      Amica Insurance reviews

      Actually care about their employees - FNOL Claims Representative Amica Insurance Employee Review

      5.0
      Aug 12, 2022
      Fnol claims representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      For starters, not an evil insurance company. They take great care of their customers and employees. I didn't know insurance companies could be fair, even generous. We've gotten multiple raises and bonus in the last year. The benefit package is competitive and they are constantly finding new ways to improve it. There has been a focus on mental health this year and they adjusted benefits to make it it more affordable. They pay for licensing tests and materials. Initial training is about a month (varies by dept) with regular additional training. Management support is the best I've ever experienced. Opportunities to move up are there with additional licensing and training. They added travel expenses to our health plan if a medical procedure isn't legal in our state. They even made sure we had a place for our preferred pronouns so no one is mis-gendered. Those things matter to me. They aren't political but want to make sure everyone feels included.

      Cons

      This is a very risk averse company. You have to be able to keep your mouth shut a lot when talking to customers so you don't go into territory you shouldn't. The KPI goals are difficult for most people to meet, it takes a lot of work and time. As long as you show you're trying they seem too be understanding. Definitely a buttoned-up East coast environment. But you can wear nice jeans, colored hair and tattoos uncovered for most positions. Those are recent dress-code changes that I appreciate. Never ever bring up politics at the office. Follow the chain of command.

      avatar
      Amica Insurance Response
      3y
      Thank you for taking the time to share this great feedback with us. We appreciate you providing your in-depth thoughts on our benefits, training and opportunities for growth. Please also know that we fully support Diversity, Equity, Inclusion & Belonging, and we’re happy to hear that these efforts matter to you as well. If you’d like to share any additional feedback with us directly, please don’t hesitate to reach out to us at employeefeedback@amica.com. Thank you again!

      Explore other reviews about Amica Insurance

      5.0
      Jun 26, 2026
      Apd claims representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent training and onboarding, supportive colleagues, and plenty of opportunities to develop professionally. Ample support for continuous learning and the chance to take on more responsibility over time. The benefits are competitive. There is room for growth and advancement over time.

      Cons

      I haven’t come across any downsides.

      3.0
      Apr 28, 2026
      Senior adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).

      Cons

      They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.

      1
      avatar
      Amica Insurance Response
      1mo
      Thank you for taking the time to share this feedback with us on Glassdoor. We’re happy to know that you love what you do, but we are sorry to hear you have some concerns. We’re focused on supporting our teams with training and consistency, while delivering the best experience for our customers. We’d appreciate the opportunity to discuss your comments with you in greater detail, and we’d like to schedule some time to speak with you. Could you please email us at employeefeedback@amica.com? Thank you.
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