Not a place for career advancement or positive work environment - Software Developer Amica Insurance Employee Review

2.0
Nov 16, 2022
Recommend
CEO approval
Business Outlook

Pros

What pros there were have gone away in recent years. When I had first started was the last few years of what made Amica great. Those days are gone and I question how long amicas doors will stay open with the clear lack of respect to it's customers and employees and lack of proper prioritization to ensure company growth.

Cons

Never have I worked in a place more ok with screaming at each other in meetings or calling each other idiots. The career paths outlined are archaic and typically end up at dead ends. You will always be made to feel like it was wrong of you to take time off. In order to gain respect and actual knowledge relevant to the job you have to leave for several years and come back. There is no belief in internal advancement and actual quotes from leadership include "we do not have talent in house", rather than focus on why they do not have the talent in house to promote to positions they will always hire from outside. There is a certain level of complacency where several employees coast and those who do the work suffer and are further punished rather than expect everyone to pull their weight. If you are lazy the company is perfect for you, but if you want something out of your career, run. As a developer it should be the expectation that people try to be full stack but Amica likes to compartmentalize knowledge in order to make their people feel like they cannot leave with the lack of knowledge they have but important enough to know very specialized info that only these people would get hit up for. Leadership is also very good at making bad contract decisions, rather than take ownership of bad calls they will place the responsibility on the people who are stuck working with the vendors they picked. Such fun quotes include "if this is delayed heads will roll" but it's never the person responsible left holding the bag. In general Amica claims to be equal opportunity but keep in mind Amica believes some people are more equal than others.

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Amica Insurance Response
3y
We’re sorry to hear you feel this way, and we’re concerned about some of the comments you shared as we do not support the type of environment described in your review. Please know that Amica is an equal opportunity employer, and we believe strongly in the Diversity, Equity, and Inclusion programs that we fully support. If you have any additional details regarding your concerns that you can share with us directly, we’d welcome the opportunity to speak with you. Please email us at employeefeedback@amica.com to get in touch. Thank you.

Explore other reviews about Amica Insurance

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent training and onboarding, supportive colleagues, and plenty of opportunities to develop professionally. Ample support for continuous learning and the chance to take on more responsibility over time. The benefits are competitive. There is room for growth and advancement over time.

Cons

I haven’t come across any downsides.

3.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).

Cons

They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.

1
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Amica Insurance Response
3w
Thank you for taking the time to share this feedback with us on Glassdoor. We’re happy to know that you love what you do, but we are sorry to hear you have some concerns. We’re focused on supporting our teams with training and consistency, while delivering the best experience for our customers. We’d appreciate the opportunity to discuss your comments with you in greater detail, and we’d like to schedule some time to speak with you. Could you please email us at employeefeedback@amica.com? Thank you.
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