Pros
They don't press very hard on call times if you're engaging with customers and building an enduring relationship. It will just reflect negatively on your review. The product they sell is great, Amica does not offer minimum home coverage as it is a terrible policy. Claims through Amica are very hassle-free for the end user(the customer); there are not a lot of hoops a customer has to jump through.
Cons
Several: 1. In quality reviews telling someone what the claims call will consist of carries more weight than rapport and tone despite their claim of not wanting robots. This conflicts to their mission statement of creating peace of mind and building enduring relationships. 2. As an "associate national service specialist" your pay is almost cut in half after taxes and benefits are taken out. Actual take home is about $18k a year. 3. Amica believes a 4-year degree, regardless of major, is more important than relevant life/work experience for any promotion within claims. They would rather have field adjusters with a degree in art history than a person with a life time of construction background. One would think a person that has spent years negotiating with contractors and reading blue prints would be more useful than someone who had their nose in a non-relevant book for 4 years. 4. You better know how to play the political game, Amica doesn't like straightforward people. Amica prefers you avoid hurting someone's feelings than give realistic feedback on a problem. 5. Phone system is archaic and the only reason it hasn't changed is because they don't want to offend the person in charge of voice operations. 6. Favoritism is very evident. You better get chummy with your supervisor. 7. Training/education is mediocre, you better know how to learn on your own. The classes are taught by middle management and is literally reading from an insurance policy.
