Know Your Worth! Read all. - Team Manager Amica Insurance Employee Review

1.0
Feb 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Hybrid schedule I lived near the highway so I could leave pretty quick Short term disability leave allowed me for my voice to be heard by sane people. Even their own FMLA support rep said I should leave based on my experience.

Cons

I joined this company through the FLP training. If you are going through this program...respectfully decline to continue. As a grad straight out of college with no experience I saw the lore of moving to a new place and earning an income as quite the appeal. I came to learn that management in my office preyed on this. Several people from my cohort would share the same feeling. It felt like a hazing phase. My office misunderstood me being young as me also being agreeable to whatever they requested. Here's what you can expect as someone new to the "Team Manager" position: - A below industry average salary -To "earn your respect" even if you are not respected -To "work your butt off" for the 2% raise -Take the ownership of reps who have no desire to improve/be coached -For your schedule to be changed once you become salaried -No united front/ support from management -No work life balance -Office politics - Older reps/leads/managers degrading you to your face or behind your back - For supervisors/managers to leave before 5pm for any reason ranging from recurring doctor visits to going to target across the street just so they don't have to close the office themselves -False security in workplace professional relationships- no one actually cares about you. They will use your vulnerable information against you. This role is basically being a bossed up super rep. You often need to close polices from beginning to end because reps are backlogged, resistant to change, or just flat out don't know what they're doing. This the type of culture that molds you professional so you know what you will not accept in the future. However, Amica offices are being closed. This company does not have the financial grounding it needs to guarantee you a career let alone a job. In this next phase reps are allowed to work remotely while offices close while management is left to scrabble to either a foundation office or accept severance. Also Amica's financial advisor recommended they catch up with industry standard in compensation or start to sanction their money properly in 2022. Our 2023 bonus was recorded as the largest the company has ever seen. My feeling is that bonuses were never country wide performance based--only what Amica felt like giving.

avatar
Amica Insurance Response
1y
We’re sorry to hear that you feel this way about your time at Amica, and we’re concerned about some of the comments you shared in your review. We understand you are no longer with the company, but we would like to assure you that feedback is incredibly important to us, and we’d appreciate the opportunity to connect with you directly regarding the concerns you shared here. Could you please email us at employeefeedback@amica.com so we can get in touch? Thank you.

Explore other reviews about Amica Insurance

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Full of great people, nice area.

Cons

No cons or complaints to report.

3.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).

Cons

They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.

1
avatar
Amica Insurance Response
2w
Thank you for taking the time to share this feedback with us on Glassdoor. We’re happy to know that you love what you do, but we are sorry to hear you have some concerns. We’re focused on supporting our teams with training and consistency, while delivering the best experience for our customers. We’d appreciate the opportunity to discuss your comments with you in greater detail, and we’d like to schedule some time to speak with you. Could you please email us at employeefeedback@amica.com? Thank you.
See reviews by: Helpful|Rating|Date|All