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      Amica Insurance

      Engaged Employer

      Amica Insurance reviews

      Great place to work - Senior Billing Manager Amica Insurance Employee Review

      5.0
      Aug 28, 2025
      Senior billing manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I thoroughly enjoy working for Amica over the past several years. It's not a perfect place, but I know that the grass isn't always greener at other companies. We work a 37.5 hour workweek (likely more for exempt employees, but that is baseline). Amica treats their employees well (countless company cookouts, subsidized iced coffee and cafeteria, pickleball tournaments, etc.). They care about their wellbeing and career advancement. There are great benefits and admittedly it's hard to remember them all in order to take advantage. The people are what keep me here. Some of the best people I know work for this company and have helped mentor me throughout my career. They have helped me through some of the toughest times in my life. I know that is not common. Also, I feel that I am compensated fairly for the work that I do. Lastly, having a fitness center with lunchtime classes is a huge perk.

      Cons

      Sometimes the culture can get the best of us, both in a sense of how work gets done and flexibility at work. We strive for perfection and can suffer from analysis paralysis. I do feel this is with good intentions. When it comes to the work that's being done, we want to be sure it's what makes sense for our customers, but that can cause delays in providing them with beneficial features. When it comes to employee flexibility, we want to ensure consistency across the organization, but this can cause perceived inflexibility that is not truly at "manager discretion." These things make sense but sometimes go a bit overboard.

      avatar
      Amica Insurance Response
      9mo
      We appreciate the five-star review and all of this detailed feedback regarding our benefits, culture, and flexibility at Amica! If you’re interested in getting in touch with us to provide some additional details about instances of inflexibility or other comments in your review, we’d welcome the opportunity to speak with you. Feel free to email us at employeefeedback@amica.com. Thank you!

      Explore other reviews about Amica Insurance

      5.0
      Jun 8, 2026
      Actuarial intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Full of great people, nice area.

      Cons

      No cons or complaints to report.

      3.0
      Apr 28, 2026
      Senior adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).

      Cons

      They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.

      1
      avatar
      Amica Insurance Response
      1w
      Thank you for taking the time to share this feedback with us on Glassdoor. We’re happy to know that you love what you do, but we are sorry to hear you have some concerns. We’re focused on supporting our teams with training and consistency, while delivering the best experience for our customers. We’d appreciate the opportunity to discuss your comments with you in greater detail, and we’d like to schedule some time to speak with you. Could you please email us at employeefeedback@amica.com? Thank you.
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