Great Company that needs to look inward - Tier 3 Technical Support Analyst Amplify Employee Review

3.0
Oct 11, 2023
Recommend
CEO approval
Business Outlook

Pros

Great benefits Work from home culture Great mission & fascinating products Work life balance is good; while we often have OT during the busy season, there is no pressure to do OT A lot of awesome, talented coworkers in the trenches with me

Cons

Senior leadership is very disconnected from the work being done Teams are still very siloed Almost no internal support for growth Difficult to move between teams or into new positions

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Amplify Response
2y
Thank you for sharing your insights. We are pleased to hear about your positive experiences working at Amplify. At the same time, we take your concerns about senior leadership and the obstructions in internal growth support seriously. Your advice about our Customer Service division and the need for a more holistic consideration from leadership, beyond numbers, is acknowledged. We will share your insights with our team. Above all, we're committed to building an environment in which every team member feels valued and supported. Your feedback is appreciated.

Explore other reviews about Amplify

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Fully remote, pretty casual and open environment with great people

Cons

No bad experiences for me

2.0
May 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Amplify has a strong mission-driven culture centered around improving educational outcomes, and there are genuinely talented, thoughtful people across design, curriculum, and engineering. The work can feel meaningful, especially when focused on accessibility and equity, and there are opportunities to influence products used at scale in classrooms. Cross-functional collaboration is not encouraged by upper management, departments are extremely silo'd, but on a peer level team members organize into meaningful action groups themselves. When teams are aligned, the impact and quality of the work can be very high. Flexible schedules and high autonomy. Positive Slack environment.

Cons

Accessibility and compliance efforts are highly inconsistent and very much deprioritized depending on leadership and timelines, which can be frustrating for specialists trying to uphold standards. Communication and decision-making across teams can sometimes lack clarity, leading to misalignment or duplicated effort. There may be structural or cultural gaps in how feedback is received and acted on, particularly when raising concerns about quality or compliance. In some cases, this can create tension for individuals advocating for users, especially when business or delivery pressures take precedence. Upper level management needs lessons in conducting meetings that feel psychologically safe. AI product management lacks governance.

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Amplify Response
2w
Thank you for taking the time to write this thoughtful review. We are happy to hear that you connected to our mission and enjoyed working with your colleagues across different teams. Your feedback is appreciated and we have shared your review with our management team for further review.
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